Jimmy Jax
Galaxy Garage

Support

Stuck on something? You’ll find the most common questions below. Can’t find your answer? Just email us.

Email us

info@jimmyjax.com

Please include your phone model, Android version and the game version (shown at the bottom of Settings). A screenshot helps too. We usually reply within a few working days.

Privacy questions?

Want to know what data is processed when you play, or how to change your ad choices? Read our privacy policy or email us at info@jimmyjax.com.

Frequently asked questions

Does Galaxy Garage cost money?

No. The game is free and has no in-app purchases. We only earn money from ads that you choose to watch in exchange for a reward.

Do I need an internet connection?

No, you can play offline. You only need a connection to watch a reward video and for the backup through Google Play Games.

The ad won’t load. What now?

Check your internet connection and try again after a minute: the game keeps loading a new video in the background. Sometimes no ads are available in your region for a while. You only get the reward after watching the whole video.

How do I change my privacy choice for ads?

In the game, go to Settings → Privacy → Ad privacy settings. There you can change or withdraw your consent for personalised ads. This button appears in regions where that choice is required, such as the EU. Read more in our privacy policy.

How do I turn off notifications?

In the game via Settings → Vibration and notifications, or in Android via Settings → Apps → Galaxy Garage → Notifications.

I have a new phone. How do I take my progress with me?

Your progress is stored on your device. In the Play Store version, make a backup via Settings → Back-up (Google Play Games), sign in on your new phone with the same Google Play Games profile and restore the backup.

I found a bug.

Thanks! Email us what you did, what happened and what you expected, along with your device and the game version. A screenshot or screen recording is perfect.

Delete your data

Galaxy Garage works without an account and we don’t store any game data on a server. So there is no account for us to delete. You manage your data yourself:

  1. Reset your progress: open the game and go to Settings → Progress → Reset progress. Your settings are kept.
  2. Remove everything from your device: uninstall the app. Android then deletes all game data and settings.
  3. Backup in Google Play Games: if you made a backup, delete it in the Google Play Games app (profile → settings → manage your data) or in your Google Account.
  4. Advertising ID: reset or delete your advertising ID in Android settings (Privacy → Ads). You can manage the data Google uses for ads in My Ad Center.
  5. Contact with us: emailed us and want us to delete those emails? Send a message to info@jimmyjax.com. We delete them within 30 days and confirm by email.
Want to know which data is processed? Read our privacy policy.